Akhirullah, A. , Harahap, U.N. and Fazri, M. 2023. West Store Medan Shoe Store Quality Improvement Plan Based on the Servqual and QFD Approach. IRA Jurnal Teknik Mesin dan Aplikasinya (IRAJTMA). 2, 2 (Aug. 2023), 69–80. DOI:https://doi.org/10.56862/irajtma.v2i2.63.