AKHIRULLAH, A. .; HARAHAP, U. N. .; FAZRI, M. . West Store Medan Shoe Store Quality Improvement Plan Based on the Servqual and QFD Approach. IRA Jurnal Teknik Mesin dan Aplikasinya (IRAJTMA), [S. l.], v. 2, n. 2, p. 69–80, 2023. DOI: 10.56862/irajtma.v2i2.63. Disponível em: http://e-journals.irapublishing.com/index.php/IRAJTMA/article/view/63. Acesso em: 10 jul. 2025.