Optimizing Work Productivity at PT SEN Through Analysis of Employee Needs Using the Quality Function Deployment Method
DOI:
https://doi.org/10.56862/irajtma.v2i3.77Keywords:
Employees, Methods, Productivity, Quality Function DeploymentAbstract
This research highlights the importance of meeting employee needs to increase work efficiency and effectiveness at PT SEN, a company operating in the oil and gas industry. Using the Quality Function Deployment (QFD) method, this research aims to translate employee desires into technical attributes that management can implement. Through surveys and data collection from 25 respondents, the service attributes desired by employees have been identified, evaluated for validity and reliability, and linked to company performance. The research results show that several attributes, such as laptops with high specifications, comfortable workspaces, and integrated work dashboards, are top priorities for PT SEN employees. Service attribute performance is evaluated through the House of Quality (HOQ) matrix, and target values are set, guiding the improvement and development of necessary facilities and infrastructure. The analysis also leads to identifying unnecessary or less essential attributes of employees. In conclusion, QFD is a practical approach to determining priorities for meeting the needs of PT SEN employees. The analysis results provide significant insight to direct management in improving the work environment and service for employees by focusing on the attributes most prioritized by employee teams.
References
Akhirullah, Agung, Uun Novalia Harahap, dan Muhammad Fazri. 2023. “Rancangan Perbaikan Kualitas Toko Sepatu West Store Medan Berdasarkan Pendekatan Servqual Dan QFD”. IRA Jurnal Teknik Mesin Dan Aplikasinya (IRAJTMA) 2 (2):69-80. https://doi.org/10.56862/irajtma.v2i2.63.
Andreas, Lorenzo, Uun Novalia Harahap, and Denny Walady Utama. 2023. “Identification and Analysis of Internal and External Factors in the Reihan Convection UMKM Using the SWOT and QSPM Analysis Methods”. IRA Jurnal Teknik Mesin Dan Aplikasinya (IRAJTMA) 2 (2):29-36. https://doi.org/10.56862/irajtma.v2i2.59.
Arraniri, Iqbal, et al. 2021. Manajemen sumber daya manusia. Penerbit Insania.
Badriyah, M. 2015. Manajemen Sumber Daya Manusia. Pustaka Setia.
Derlini, Derlini, Riana Puspita, and Refiza Refiza. 2014. "Hubungan Kebutuhan Pekerja Terhadap Karakteristik Teknik Pada Perancangan Alat Pengepres Melinjo Dengan Metode QFD." Industrial Engineering Journal 3(2).
Effendi, Usman. 2015. "Analisis Perencanaan Strategi Peningkatan Kualitas Pelayanan Konsumen dengan Metode Quality Function Deployment (QFD)." Industria: Jurnal Teknologi dan Manajemen Agroindustri 4(1): 41-52.
Firmansyah, Akhmad Ferdy, Elly Ismiyah, and Moh Jufriyanto. 2021. "Analisis Kepuasan Pelanggan Terhadap Pelayanan Barbershop Dengan Menggunakan Metode Service Quality Dan Quality Function Deployment." Jurnal Rekayasa Sistem Industri 7(1): 6-13.
Haedar, Haedar, Saharuddin Saharuddin, and H. Herlangga. 2016. "Pengaruh Lingkungan Kerja Dan Masa Kerja Terhadap Kepuasan Karyawan Pada PT. Hadji Kalla Palopo." Jurnal Manajemen STIE Muhammadiyah Palopo 2(1).
Idris, H. Amiruddin. 2016. Pengantar ekonomi sumber daya manusia. Deepublish.
Nugraha, Ikbal, Hari Moektiwibowo, And W. Tedja Bhirawa. 2021. "Analisis Kualitas Jasa Pelayanan Terhadap Kepuasan Pelanggan Dengan Metode Quality Function Deployment (QFD) Di PT. Map Aktif Adiperkasa Area Bekasi." Jurnal Teknik Industri 7(1).
Pasaribu , Jekson Priadi, Uun Novalia Harahap, dan Denny Wallady Utama. 2023. “Analisis Kinerja Supply Chain Manajement Dengan Metode Supply Chain Operation Reference Di PT. Sumber Jaya Indahnusa COY”. IRA Jurnal Teknik Mesin Dan Aplikasinya (IRAJTMA) 1 (3):1-9. https://doi.org/10.56862/irajtma.v1i3.23.
Ray, Rahul, Yetti Meuthia Hasibuan, dan Denny Walady. 2023. “Analisis Pengaruh Jam Kerja Terhadap Beban Kerja Mental Dengan Metode Subjective Workload Assessment Technique”. IRA Jurnal Teknik Mesin Dan Aplikasinya (IRAJTMA) 2 (1):16-23. https://doi.org/10.56862/irajtma.v2i1.29.
Sugiyono, Dr. 2013. "Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D."
Sumanto, M. A. 2014. Psikologi perkembangan. Media Pressindo.
Sitepu, Mariras, Abdul Aziz Syarif, dan Uun Novalia Harahap. 2023. “Analisis Defect Pada Proses Produksi Mie Blok Dengan Metode SPC Dan RCA Pada PT. Lestari Alam Segar”. IRA Jurnal Teknik Mesin Dan Aplikasinya (IRAJTMA) 2 (1):74-81. https://doi.org/10.56862/irajtma.v2i1.42.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 IRA Jurnal Teknik Mesin dan Aplikasinya (IRAJTMA)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
